Category Archives: Loews Hotels & Resorts

Upgrade your game plan for hotel upgrades

Just because you booked a standard room, doesn’t mean you have to stay in one. Here are some ways to sleep better.

Go where there are empty rooms

During the economic downturn, certain destinations have had lower occupancy rates, particularly those with high room counts: Las Vegas, San Francisco, New York, Hawaii and Orlando, Florida. Likewise, look to resorts in the off- and shoulder seasons, when fewer suites are booked.


Go standby

Hyatt allows guests booking on to pay a small fee — as little as $30 — for the chance at a space-available upgrade. Hilton Worldwide has a similar program.

Be card savvy

At many hotels, booking with a Centurion or Platinum card from American Express can get you a better room, in some cases automatically. Charging everyday purchases on a hotel-affiliated credit card can help you earn upgrades, too — regardless of whether you’re actually staying at the hotel.

Use your connections

Look beyond AAA and AARP memberships to affiliations you might not expect. Lexus and Saks First cardholders are sometimes eligible for upgrades at Fairmont hotels. If you bank with Merrill Lynch, UBS or HSBC, you can often book an upgraded Ritz-Carlton package though the banks’ member benefits programs. Occasionally, hotels partner with airlines in ways that benefit you, too. Business- and first-class passengers on Singapore Airlines flights, for example, get automatic upgrades at Raffles hotels.

Check in later

The later you check in after noon (when most hotels require guests to check out), the better your chances for securing an upgrade, especially if you’re staying only one night. Plus, it’s more likely that housekeeping has turned over rooms.

Be loyal

Many hotel chains give priority to their loyalty program members based on how often they stay at their hotels. Make sure you use your loyalty member number every time you book, particularly at large chains such as Starwood, Omni, and Loews.

Tom Costello is the CEO, Partner & Co-Founder of Groups International, a company that provides marketing, consultative services, and technology solutions to the group and leisure travel markets.  Connect with him on TwitterLinkedIn, and Facebook or contact him by email.