It’s Emotion And Not Price That Keeps Customers Coming Back!

I recently interviewed Adel Gutman, VP of Sales and Marketing with HKHotels & Hospitality and was impressed, to say the least, how she and her staff emotionally immerse themselves in their clientele. Look at their reviews and you’ll agree that emotional “connection” is not lip service. Holding on to a new customer has never been harder than [...]

Starwood Execs Packing For China

How cool would it be if you were a Starwood exec? Well Starwood announced that it will move its top execs to China for a month so they can immerse themselves in Chinese culture and their ways of doing business. This announcement also stated that Starwood has more hotels outside of the U.S. than inside [...]

Two D.C. Hotels Give Maids Panic Buttons

In the wake of two high profile sexual assault cases involving New York City hotel housekeepers, at least two Washington hotels are issuing their housekeeping staffs individual panic buttons. The Carlyle Suites in Dupont Circle, and the Savoy Suites in Glover Park, both operated by management company Best Addresses, will provide all maids with Wi-Fi [...]

Marriott Sees Business And Leisure Travel Increasing

Hotel room rates have risen in the last year but they are still down 10 percent from before the 2008 economic downturn, Arne Sorenson, president of Marriott International, told CNBC Thursday. Now, however, he sees business and leisure travel increasing at all Marriott’s brands, including its luxury Ritz-Carlton and its Courtyard motels for business travelers. [...]

Best U.S. Family Beaches

If you’re looking for vacation ideas, there’s always the classic American getaway: the beach vacation. And fortunately for Americans, some of the world’s best beaches are well within reach. Whether it’s the cool shores of Malibu, the dramatic sands of Hawaii or the festive spots in the east coast, these U.S. beach destinations will not [...]